CFS Policies

Policies, Procedures and Quality Assurance

This page sets out all policy, procedure and quality assurance processes that govern CFS and the students that apply to, and enrol on, our programmes. Students wishing to apply to any of CFS’ programmes should familiarise with all of the rules and regulations, paying particular attention to those outlined below.

Students applying to any of our 2-year BA courses should pay particular attention to the CFS Procedures for Assessment, Reassessment & Progression, and the Enrolment & Registration Policy. These documents outline how progression, reassessment and registration works on our fast-track programmes (and all programmes), as the structure of these courses requires specific rules for our students, which may differ from those at other education providers.

All prospective students should familiarise themselves with our Terms and Conditions, paying particular attention to the terms regarding deposits, refunds and the 14-day ‘Cooling Off’ period. The CFS Tuition Fee Policy outlines the processes CFS follows on all matters related to the payment of deposits, fees and our approach to students who find themselves in financial difficulties.

Our Academic Appeals Policy sets out how we process appeals against academic decisions. Our Student Complaints Policy outlines the process for handling student complaints. Both of these policies are aligned with the Office of the Independent Adjudicator’s Good Practice Framework.

The CFS Consumer Protection Compliance Policy has been drafted with strong reference to the Competition and Markets Authority’s advice for HE providers on consumer protection law.

Our Institutional Strategy outlines our mission, vision and core values. It also underpins all of our policies, procedures and processes.  

CFS Institutional Strategy