Student Complaints Policy & Procedure
The aim of the policy is to provide a fair, transparent, confidential, and timely process for students to raise concerns about their programme, studies, or School services and to ensure those concerns are properly considered and resolved by the School.
Key Objectives
- To give students a clear route for raising complaints
- To encourage concerns to be resolved as early and informally as possible
- To ensure complaints are investigated fairly and consistently
- To protect students from disadvantage or retaliation when making a complaint
- To maintain confidentiality wherever possible
- To provide appropriate remedies where complaints are upheld
- To ensure complaints are handled within reasonable timescales
- To provide an escalation process where students remain dissatisfied
- To allow independent external review through the OIA once internal procedures
You can find more information about the Student Complaints procedure here.
