Student Complaints Policy & Procedure
How to Voice a Concern or Submit a Student Complaint
What is a Student Complaint?
Sometimes things don't go quite as planned, and we want to help make them right. A complaint is simply your way of letting us know you have a specific concern about a module, your overall programme of study, or a service provided by the School.
Complaints vs. Academic Appeals
It helps to know which route to take so we can get you the right support quickly:
- Complaints: Focus on services or how a course is being delivered.
- Academic Appeals: If you are looking for a review of an official decision regarding your grades, academic progression, or awards, please check out our article on Academic Appeals here.
The Early Resolution Stage
If something is bothering you, please let us know as soon as possible. Most issues can be sorted out quickly and informally directly within the department, without needing to kick off a formal process.
- Who to talk to: Try talking with the staff member closest to the issue, or reach out directly to our Student Services Team at studentservices@centralfilmschool.com.
- What to expect: Our team will work closely with you to find a solution. This might look like a clear explanation of what went wrong, an apology, or an action plan to make sure it doesn’t happen again.
If you try this and still don't feel happy with the solution, you always have the option to take things to the formal stage.
How to File a Formal Complaint
If early resolution doesn't resolve the issue, the next step is the formal process. You can find the complete step-by-step breakdown outlined in our full policy and procedure here.
💡 Accessibility Support: We want to make sure this process is accessible to everyone. If you have any accessibility needs, just let Student Services know and they will gladly arrange for forms in an alternative format for you.
